Services
Plumbwright is the AI front desk for plumbing companies. Each section below is one connected capability — install a single system or wire all five together. The scope, the building blocks, the success metric, and a one-click path to a plumbing-specific audit.
plumbwright-ntn538@polsia.app · reply inside one business day
System 01 · Voice
Answers every plumbing call in under two rings. Trained on your real service list — burst pipes, water-heater replacements, slab leaks, drain clogs — the receptionist qualifies the job, checks urgency, and books straight into your field tech's calendar, handing off to a human only on the edges that need one.
Outcome — every call answered in under two rings, with intent and a booked slot captured in the CRM.
Live call snapshot
00:38Caller: “There's water spraying under my kitchen sink — a copper pipe burst. How fast can you get someone out?”
AI: “That's urgent — I'm flagging it as an emergency. I can get Marco to you Thursday between 1–4 PM, or Friday morning if that's sooner. Which works?”
Caller: “Thursday.”
AI: “Booked. You'll get a confirmation text right now, and Marco will call 10 minutes before arrival. Anything else?”
What’s included
94%
calls resolved
2-ring
SLA
0
missed calls
In the field
Tuesday, 9 PM.Marco’s plumbing shop is closed for the night. A caller dials about a burst copper pipe under the kitchen sink. The receptionist answers in two rings, flags it as urgent, and offers Marco’s Thursday 1–4 PM window. The caller books in 38 seconds. By morning, Marco has a confirmed visit on his calendar, the customer has an SMS recap, and the CRM shows the lead at 1422 Elm St — burst pipe, repair or repipe TBD.
Calendar flow
What’s included
In the field
Marco’s plumbing shop —a customer books a drain-cleaning visit through the AI on Monday evening. Tuesday the SMS confirmation fires. Thursday at 8 AM the day-of reminder. At 12:50 PM they get “Marco’s on the way, 10 minutes out.” Friday morning the one-tap review link drops. Three taps per booking, zero manually scheduled reminders.
System 02 · Scheduling
When the AI receptionist books a diagnostic visit for a suspected slab leak or a water-heater swap, the slot lands in your field tech's calendar and every downstream touchpoint fires automatically — SMS confirm, day-of reminder, on-the-way ETA, and post-visit review nudge. Two-way sync with Google, Outlook, ServiceTitan, and Housecall Pro; never a “did we ever hear back” silence.
Outcome — two-way calendar sync, SMS confirms, and reminders that cut no-shows.
System 03 · Chat
Catches the leads who don't want to call — homeowners who want a ballpark on a water-heater replacement or a second opinion on a re-pipe quote. The chat agent answers in plain English, quotes common plumbing jobs, and pushes hot leads straight into a booking slot.
Outcome — website + SMS chat that quotes, books, and answers FAQs in plain English.
Live chat
What’s included
In the field
11 PM on a Tuesday.A homeowner notices a slow drain and lands on Marco’s plumbing site. They don’t want to leave a voicemail, so they open chat. Within 30 seconds they have a price for drain cleaning and a next-morning visit booked. No voicemails to chase in the morning; the CRM already knows there's a job at 312 Birch Ave first thing Wednesday.
Pipeline · Q3
New
Quoted
Booked
Won
What’s included
In the field
Pak called on a Monday,got a re-pipe quote for $3,400, then went quiet. Three days later the CRM fires a text: “Did Thursday still work?” He doesn’t bite. Day 10 brings an email with three finished re-pipes in his neighborhood. Day 30 brings a one-tap review request from a prior job. Day 90, a seasonal check-in: “Water heater due for a flush before winter?” Pak replies, books. Marco didn’t make a single outbound call.
System 04 · Pipeline
Every call and chat from a plumbing lead lands as a row in your CRM with a structured outcome — job type, urgency, address, quoted price — and the next step queued automatically. Unquoted leads get a 3-day text, booked leads get a day-of reminder, lost leads get a 90-day re-engagement. Wired through n8n or Make so it runs even when nobody is looking.
Outcome — every call and chat lands in the CRM with a structured outcome and a follow-up that fires on its own.
System 05 · Follow-up
Three sequences wired to the CRM and the dialer logs — not to a calendar someone forgot. New plumbing leads get a 3-day nudge. Booked visits get a day-of reminder. Cold leads get a 90-day seasonal re-engagement — think water-heater flush before winter — with TCPA + AI-disclosure guardrails baked in.
Outcome — 3-day, day-of, and 90-day sequences — wired to the dialer logs, not a calendar.
Sequence preview · Q3 lead
In the field
Alvarez got a water-heater quoteon Monday afternoon for $1,240. Tuesday morning her SMS recap drops with the price and the Thursday window. Day 3 brings a check-in: “Still a good time?” Day 10, three finished heater swaps on her street. Day 30, a one-tap review link. Day 90, a seasonal check-in before the first freeze. She never had to cold-call the shop. The shop never had to cold-call her.