Five jobs. One AI front desk.
Phone receptionist, appointment booking, customer support, CRM handoff, and email follow-up — wired into one Plumbwright system trained for plumbing calls, not a generic script.
Every call answered within two rings, with the customer’s request captured.
Two-way calendar sync with confirmations and reminders attached to the same intake.
Website + SMS chat that quotes, books, and answers common questions in plain language.
Every call and chat lands in the CRM with a structured outcome and the next step queued.
Day-of, 3-day, and 90-day sequences wired to the dialer and chat logs — not a calendar.
Call workflow · plumbing front desk in motion
A 9 PM water-heater call comes in. Plumbwright’s AI front desk answers, qualifies the job, books a slot off the technician’s calendar, creates the CRM record, and texts the caller a confirmation. Here’s every step.
The receptionist picks up the call, reads intent, and captures the job details that dispatch needs — fixture, urgency, and street.
1–3 PM
offered
3–5 PM
chosen · ✓
The receptionist reads the technician’s actual calendar, offers the next availability window, and writes the booking through.
The booking lands as a structured CRM row — with the captured job, the slot, and the technician attached — so dispatch and follow-up share one source of truth.
Plumbwright· booked for you
Thu afternoon, 3–5 PM window.
Tech on the way: Marco.
Reply RESCHEDULE to pick a new window.
delivered · two minutes after booking
Two minutes after booking, the caller gets a confirmation text with the window, the technician’s name, and a one-tap line to reschedule.
Why plumbing companies choose Plumbwright
When the phone rings during a job and no one picks up, the customer calls the next plumber. Plumbwright is built for plumbing companies that lose work to missed after-hours calls, slow callbacks, and booking gaps.
See it on a real call
Get a free demo — we'll walk through your calls.
We'll show you exactly how Plumbwright's AI front desk handles a real plumbing inquiry: qualifies the caller, picks a slot from your calendar, and sends the confirmation text.