Integrations
Plumbwright designs, installs, and operates five systems for plumbing companies. Under each one sits a small set of vetted categories — phone, calendars, chat, CRM, email. Below is what's in the stack, not a vendor catalog and not a roadmap of names we haven't tested.
We don't list unvetted third-party names here. If a specific tool matters to your shop, ask — we'll tell you whether we operate it, vet it on request, or pass.
System 01 · Phone receptionist
Underneath the AI receptionist is a vetted phone stack — carrier, routing, transcription, and the regulatory filters that keep scripts honest.
VoIP / PBX platforms
Hosted business phone systems we configure and operate, with call routing, voicemail, queues, and call detail records wired into the receptionist.
Call-routing logic
After-hours, overflow, and edge-case routing — what the AI picks up, what flows to a human, and how the handoff happens.
AI voice orchestration
The voice, prompt, and per-vertical call script — trained on your real service list, FAQs, and dispatch rules.
Call transcription
Every call written to a transcript with caller, intent, summary, and the structured outcome pushed into the CRM.
DNC scrub gate
Outbound and follow-up scripts check the national DNC list plus your internal DNC before any non-operational contact.
System 02 · Appointment booking
Two-way sync between the receptionist and the calendars your shop already runs on — slots offered, confirmed, reminded, and re-booked.
Two-way calendar sync
Live read/write to the calendar platforms your shop uses — Google, Outlook, and the field-service tools that already hold your jobs.
Scheduling engine
Slot suggestion, confirmation, reconfirmation, and re-booking — with crew availability, drive time, and service windows baked in.
Reminder + window texts
Day-of reminder, on-the-way ETA, and post-visit review — fires on its own, not on a calendar someone forgot.
No-show retry sequence
When a booked slot is missed, two texts and one call land on the lead before the day is up.
System 03 · Customer support
The same brain as the receptionist — answering questions, quoting the real price list, and routing hot leads straight to a booked slot.
Website chat widget
An on-site chat surface that opens in under a second and matches your shop's voice.
SMS chat thread
Two-way text conversations on the same number — for leads who don't want to call.
FAQ training corpus
Trained on your real price list and FAQs — never a generic answer service, never hallucinations about your services.
Hot-lead routing
Qualified chats push straight to the calendar; cool leads get a courteous email so they have time to think.
System 04 · CRM & pipeline
Every call and chat lands as a structured row. The pipeline runs without a human — unquoted leads get a 3-day nudge, lost leads re-engage at 90 days.
CRM platform
A pipeline platform we configure for your shop — stages, custom fields, structured outcomes, and dashboarding.
Structured outcomes
Every row carries an outcome: new, quoted, booked, won, lost — so follow-up fires on the right cadence, automatically.
Automation wiring
Workflows built on the automation tools we operate end-to-end — so the sequence fires even when nobody is watching.
Weekly KPI digest
A short recap delivered to the owner each week — call volume, booking rate, lost reasons, and the follow-up that fired.
System 05 · Email & sales follow-up
Operational email — confirmations, reminders, review drops — runs on a provider with deliverability we operate. Marketing sits behind the consent rails.
Transactional email provider
Booking confirmations, reminders, and review-drop emails — sent from a domain we warm and maintain.
Marketing email provider
Seasonal re-engagement and past-customer campaigns — gated by documented consent, never sent to a contact who hasn't opted in.
List cleaning against DNC
Before any non-operational send, the list is scrubbed against national DNC, state lists where stricter, and your internal opt-outs.
Opt-out suppression
Every send includes a clear opt-out. Replies are honored across every channel for that contact — immediate, no questions.
Sequence engine
3-day nudge, day-of reminder, 90-day seasonal re-engagement — wired to the CRM outcome, not a calendar someone forgot.
Don't see your tool?
If a specific tool matters to your shop — a CRM we don't operate, a calendar platform your team lives in, a phone carrier you've standardized on — send a short note. We'll come back inside one business day with one of three answers:
Tell us about it
Name, the tool you want connected, and a one-line note on how it fits. We'll come back inside a business day.
We don't share your address — direct line, no third-party CRM.
See it on your calls
A free walkthrough — pick a real plumbing scenario and we'll show you the receptionist handling it.
One short form, a human reply inside one business day. No sales pressure, no third-party CRM.